Terms and Conditions for Shipping and Returns

1. General Information

1.1. Scope

These terms and conditions apply to all sales and shipments made through our website from Colombia to international destinations.

1.2. Acceptance of Terms

By making a purchase on our website, you fully accept these terms and conditions.

2. Shipping

2.1. Shipping Methods

We offer various international shipping methods. Cost details are available during the checkout process.

2.2. Processing Times

Orders are processed within [3] business days. We do not ship on weekends or holidays.

2.3. Delivery Times

Delivery times vary depending on the destination. Estimated delivery times are [4] to [10] business days for most international destinations.

2.4. Shipping Costs

Shipping costs are calculated during the checkout process and depend on the destination and the selected shipping method.

3. Returns

3.1. Return Policy

We accept returns within [20] days of receiving the order. Products must be unused, in their original condition, and with all tags attached..

3.2. Return Process

To initiate a return, please contact us at [[email protected] / +57 3106684947]. Provide your order number and the reason for the return. We will provide detailed instructions on how to proceed.

3.3. Return Shipping Costs

The customer is responsible for return shipping costs.

3.4. Refunds

Once we receive and verify the returned products, we will process your refund. The refund will be made through the original payment method within [20] business days. Please note that original shipping costs are non-refundable.

3.5. Exchanges

We do not offer international exchanges. If you wish to exchange a product, you will need to return the original item to receive store credit and place a new order.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [[email protected] / +57 3106684947] with a description of the issue and photos of the damage or defect.

5. Contact

5.1. Customer Service

For any inquiries related to shipping and returns, please contact us at [[email protected]].

5.2. Customer Service Hours

Our customer service hours are from [8:00 AM – 5:00 PM] Monday to Friday.